The 3 Critical C’s Module

The 3 Critical C’s; Communication, Compliance and Creating Value

NEW DATES TO BE DETERMINED

Overview

Learn how to create the ultimate client experience! Every client needs to receive undeniable value 100% of the time from your entire team. This creates priceless long-term loyalty and repeat word-of-mouth business for your practice. We’ll give you many tips and pointers on preventing and dealing with challenging conversations and how to turn them into rapport-building experiences.

Money is a daily topic of discussion in every veterinary practice. Does your team excel at money conversations? Learn HOW to talk about money well, present treatment plans, reduce your stress level, and watch compliance soar!

We’ll also teach you how to book appointments with phone shoppers and create effective awareness campaigns for existing clients.

This course is packed with valuable content that will make an immediate difference in your service level, revenue, and profit.

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Wow, what a superb presentation! The team has NEVER had such a favourable response to a presenter. Many, many positive comments all afternoon and evening. Your dynamic speaking style kept our team fully engaged throughout the presentation. Your “from the front lines” stories and examples were especially helpful in illustrating your important veterinary business teachings. Thanks for getting us fired up with lots of great ideas!

Marc Glavin, Carp Road Animal Hospital

Kathy is an engaging and interactive speaker who gives excellent, attainable solutions to practices while motivating and empowering lecture attendees.

Masako Evans, Virbac Animal Health

Just wanted to extend a very sincere thank you for an excellent day yesterday. We all came away big fans, and honestly, you are a breath of fresh air. It is so wonderful to hear someone speaking so frankly and honestly about challenges we all face every day. You are inspirational and clearly are destined for greatness in our world.

Dr. Kathy Hrinivich, Hospital of Cambridge

I learned a tremendous amount and you have left me feeling empowered to take better control of my fees and thus my income! I admire tremendously your choice of speech in the examples of scripts that you used.

Dr. Julie Amey, Bridge West Animal Hospital